Find below a list of the questions already answered by our customer service. See if your question appears on the list and click to get the answers.
How do I know which product is indicated for the job that I will execute?
First we need to know the activities of the company know which products are indicated.
The carton box industry use flat wires and the machines model 2 and model G800 for closing the side of boxes. The printing industry works with round wire and machines model 3 or model 3 D2. The packaging industry uses staples, flat wire and machine model 7 and the pedal stapler. For the furniture industry and wood works, like manufacturing of pallets, are used staples, nails, staplers and pneumatic nailers. The notebooks and calendars industries use coated wires with nylon. For more details, see the products link and consult our attendants.
Which are the surface finishing of the wires and staples?
The flat wire can be copper coated or galvanized zinc. The round wires, used in the printing industry, are galvanized zinc and those used in other applications don´t have surface finishing.
What is a galvanized or copper coated wire?
It is a surface treatment on the wire, in which a layer of zinc or copper is added to the wire, with the intention to protect the material against oxidation.
How long is the warranty on products?
Detecting manufacturing problems, machines, pneumatic staplers and nailers have 6 months warranty. Wires, staples and nails, have from 3 to 6 months warranty, keeping the material packed in dry weather.
How do I know how many feet of wire are in a spool?
To obtain this information go to the product link. In technical specifications, column length contains the desired information for each product.
Does Miruna have technical assistance services for all products?
Yes, Miruna has a team prepared to meet the needs of our customers both in pre and post sale.
Does the company receive used machines as part of payment and resells them?
Miruna does not accept used machines as part of payment and does not provide this type of service.
Is there a minimum quantity or value to be purchased by a company?
One pallet of wires and staples is the minimum to be purchased. Machinery spare parts do not have minimum quantity or value.
How do I reach Miruna´s distributors?
Not reaching the minimum, Miruna will search the distributor, whereas the region that the client is located.